Ola Electric Hyperservice Centres are the company’s latest step to improve electric scooter ownership in India. With this new initiative, Ola Electric has promised same-day service for eligible repairs, without charging customers anything extra.
The first Hyperservice Centre has already started operations in Indiranagar, Bengaluru, and Ola plans to expand this service model across India in the coming weeks. This move aims to solve one of the biggest problems EV owners face today — slow and unclear after-sales service.
What Are Ola Electric Hyperservice Centres?
Ola Electric Hyperservice Centres are specialised service facilities designed to make EV servicing faster, simpler, and more transparent. Instead of long waiting periods, customers can now expect their electric scooters to be serviced and returned within the same day, depending on the repair type and part availability.
According to Ola Electric, these centres are built around three core ideas:
- Speed – Faster turnaround time
- Transparency – Full digital tracking
- Technology – App-based service experience
This marks a big change in how EV servicing is handled in India.
Same-Day Service Without Extra Cost
One of the most important highlights of Ola Electric Hyperservice Centres is that same-day service comes at zero additional cost. Customers do not need to pay any premium for faster repairs.
Key Benefits for Customers:
- Same-day delivery for eligible services
- No extra charges for faster service
- Clear repair process with fewer delays
However, Ola has clarified that the same-day guarantee depends on:
- Vehicle condition
- Type of repair required
- Availability of spare parts
Real-Time Service Tracking Through the Ola App
To support Hyperservice Centres, Ola Electric has upgraded its mobile app with new service features.
With the updated app, customers can:
- Book service appointments easily
- Choose preferred service slots
- Track repair status in real time
- Get updates from check-in to delivery
This digital tracking system reduces confusion and keeps customers informed at every step.
Better Customer Experience at Service Centres
Ola Electric Hyperservice Centres are also designed to improve the on-ground customer experience.
Premium Facility Features:
- Dedicated customer waiting lounges
- Free Wi-Fi access
- Faster check-in and check-out process
These improvements aim to make service visits more comfortable and less time-consuming.
Ola Opens Spare Parts Access to Local Mechanics
Along with Hyperservice Centres, Ola Electric has announced a major change in its service ecosystem — open access to genuine spare parts.
For the first time, Ola will allow:
- Independent garages
- Local mechanics
- Fleet operators
to purchase original Ola spare parts, diagnostic tools, and training material.
Why This Matters:
- Faster repairs even outside Ola service centres
- Better availability of genuine parts
- Reduced dependency on authorised workshops
Customers can also buy spare parts directly through the Ola Electric app and website, giving them more control over repairs.
Nationwide Expansion Plan
After launching the first Hyperservice Centre in Bengaluru, Ola Electric plans to upgrade existing service centres across India into Hyperservice Centres.
Rollout Plan:
- Bengaluru first
- Select cities next
- Gradual pan-India expansion
This phased approach will help Ola improve service quality while scaling operations efficiently.
Impact on Ola Electric’s Business and Stock
The announcement of Ola Electric Hyperservice Centres also had a positive impact on investor sentiment.
- Ola Electric shares rose over 15% in three sessions
- Stock touched ₹36.10 on BSE
- Investor confidence improved after:
- Promoter loan repayment
- Removal of promoter share pledges
This shows that improving after-sales service is not only good for customers but also strengthens trust among investors.
Why Hyperservice Centres Are Important for EV Adoption
Service experience plays a major role in whether customers choose electric vehicles. Delays and uncertainty can discourage buyers, especially first-time EV users.
With Ola Electric Hyperservice Centres, the company aims to:
- Reduce EV ownership anxiety
- Increase trust in electric scooters
- Encourage more Indians to switch to EVs
By combining fast service, digital tools, and open spare-part access, Ola is addressing real customer pain points.
Final Thoughts
The launch of Ola Electric Hyperservice Centres is a significant step for India’s electric two-wheeler market. Same-day service, transparent tracking, and easier access to spare parts can greatly improve the overall EV ownership experience.
If implemented successfully across the country, this initiative could set a new standard for EV after-sales service in India, pushing other manufacturers to improve their service networks as well.
Frequently Asked Questions (FAQs)
What are Ola Electric Hyperservice Centres?
Ola Electric Hyperservice Centres are special service centres launched by Ola Electric that promise same-day servicing for eligible electric scooter repairs. These centres focus on faster service, clear communication, and app-based tracking for customers.
Is same-day service really free at Ola Hyperservice Centres?
Yes, Ola Electric has confirmed that same-day service comes at no extra cost. Customers do not need to pay any premium for faster repairs. However, the service is subject to vehicle condition, type of repair, and spare parts availability.
Where is the first Ola Electric Hyperservice Centre located?
The first Ola Electric Hyperservice Centre is located in Indiranagar, Bengaluru. Ola plans to gradually upgrade its existing service centres into Hyperservice Centres across other Indian cities in the coming weeks.
Can local mechanics use Ola genuine spare parts now?
Yes. Ola Electric has opened access to genuine spare parts, diagnostic tools, and service training for independent garages, local mechanics, and fleet operators. Customers can also buy original spare parts through the Ola Electric app and website.
How can I book service at Ola Electric Hyperservice Centres?
You can book a service appointment using the Ola Electric mobile app. The app allows you to select service slots, track your scooter’s service status in real time, and manage all service-related updates from one place.